{"id":1301,"date":"2020-08-19T18:36:34","date_gmt":"2020-08-19T16:36:34","guid":{"rendered":"http:\/\/logris.in.ua\/?page_id=1301"},"modified":"2023-09-08T19:43:45","modified_gmt":"2023-09-08T17:43:45","slug":"__trashed","status":"publish","type":"page","link":"https:\/\/logris.in.ua\/?page_id=1301&lang=en","title":{"rendered":"Support"},"content":{"rendered":"<h4><span style=\"color: #333333;\">We value your time and therefore, in order to provide quality service, we ask you to contact support<\/span><\/h4>\n<h4><span style=\"color: #333333;\"><strong><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-1264 alignnone\" src=\"https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/Helpdesk.png?resize=33%2C33\" alt=\"\" width=\"33\" height=\"33\" srcset=\"https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/Helpdesk.png?w=256&amp;ssl=1 256w, https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/Helpdesk.png?resize=150%2C150&amp;ssl=1 150w\" sizes=\"auto, (max-width: 33px) 100vw, 33px\" \/> <\/strong><strong>\u00a0<a href=\"http:\/\/otrs.logris.in.ua:8070\/otrs\/customer.pl\" target=\"_blank\" rel=\"noopener noreferrer\">Log in to Logris Customer Service<\/a><\/strong>\u00a0(using the OTRS ticket system)<\/span><\/h4>\n<h4><span style=\"color: #333333;\"><strong><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1281\" src=\"https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/mail.png?resize=32%2C32\" alt=\"\" width=\"32\" height=\"32\" srcset=\"https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/mail.png?w=256&amp;ssl=1 256w, https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/mail.png?resize=150%2C150&amp;ssl=1 150w\" sizes=\"auto, (max-width: 32px) 100vw, 32px\" \/> <a href=\"mailto:support@logris.in.ua\" target=\"_blank\" rel=\"noopener noreferrer\">Send a letter to the support service by e-mail<\/a><\/strong>\u00a0(to <strong>support@logris.in.ua<\/strong>)<\/span><\/h4>\n<hr \/>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-1323 alignleft\" style=\"border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; color: #333333; float: left; font-family: &amp;quot; roboto&amp;quot;,serif; font-size: 17px; font-style: normal; font-variant: normal; font-weight: 400; height: auto; letter-spacing: normal; max-width: 100%; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; vertical-align: middle; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px; margin: 7px 28px 28px 0px; border: 0px none currentColor;\" src=\"https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/logo_otrs.png?resize=111%2C111\" alt=\"\" width=\"111\" height=\"111\" srcset=\"https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/logo_otrs.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/logo_otrs.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/logo_otrs.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/logris.in.ua\/wp-content\/uploads\/2020\/08\/logo_otrs.png?w=1024&amp;ssl=1 1024w\" sizes=\"auto, (max-width: 111px) 100vw, 111px\" \/><\/p>\n<p>We use <a href=\"https:\/\/otrs.com\/\" target=\"_blank\" rel=\"noopener\">OTRS<\/a> as <strong>the primary tool for our customer support service<\/strong>, as a service management tool and to provide support to our customers. It is a powerful tool with a huge amount of functionality for almost any needs of small and medium businesses. OTRS is an <a href=\"https:\/\/en.wikipedia.org\/wiki\/Open-source_software\" target=\"_blank\" rel=\"noopener\">open<\/a> <strong>ticket processing system<\/strong> that allows technical support organizations to collaborate on solving user problems. <span style=\"color: #000080;\"><b>We will help you to deploy and configure the customer support system!<\/b><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>The main functionality of the OTRS application processing system:<\/strong><\/p>\n<ul>\n<li><span style=\"color: #000000;\">accepting applications and letters (tickets) from clients;<\/span><\/li>\n<li><span style=\"color: #000000;\">solving problems based on received tickets;<\/span><\/li>\n<li><span style=\"color: #000000;\">transmission of information about bugs and tasks for programmers;<\/span><\/li>\n<li><span style=\"color: #000000;\">collecting statistics on the number of calls and other metrics that allow you to analyze the quality of the technical support work and much more<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We value your time and therefore, in order to provide quality service, we ask you to contact support \u00a0Log in to Logris Customer Service\u00a0(using the OTRS ticket system) Send a letter to the support service by e-mail\u00a0(to support@logris.in.ua) We use OTRS as the primary tool for our customer support service, as a service management tool and to provide support to our customers. It is a&hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1301","page","type-page","status-publish","hentry","clearfix"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PaJGHN-kZ","_links":{"self":[{"href":"https:\/\/logris.in.ua\/index.php?rest_route=\/wp\/v2\/pages\/1301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/logris.in.ua\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/logris.in.ua\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/logris.in.ua\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/logris.in.ua\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1301"}],"version-history":[{"count":21,"href":"https:\/\/logris.in.ua\/index.php?rest_route=\/wp\/v2\/pages\/1301\/revisions"}],"predecessor-version":[{"id":1576,"href":"https:\/\/logris.in.ua\/index.php?rest_route=\/wp\/v2\/pages\/1301\/revisions\/1576"}],"wp:attachment":[{"href":"https:\/\/logris.in.ua\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}